Refund and Returns Policy

Thank you for shopping at Hirigin.com. We are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning items and requesting refunds.

1. Returns

a. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be in its original packaging with all tags attached.

  • The return request must be initiated within [X] days of delivery.

b. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items.

  • Intimate apparel, swimwear, or undergarments.

  • Customized or personalized items.

  • Gift cards.

c. How to Initiate a Return

  1. Contact our customer support team at  Contact Us with your order number and reason for return.

  2. We will provide instructions for sending the item back.

  3. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

2. Refunds

a. Refund Eligibility

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [X] business days and issued to your original payment method.

b. Partial Refunds

Partial refunds may be granted in the following cases:

  • Items returned after [X] days of delivery.

  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.

c. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check with your bank or payment provider as it may take time for the refund to be processed.

  2. Contact us at  Contact Us for assistance.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at  Contact Us. Exchanges are subject to stock availability.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within [X] days of delivery with your order number and photos of the item.

  2. We will provide a replacement or issue a refund at no additional cost to you.

5. Cancellations

Orders can be canceled within [X] hours of placement if they have not been shipped. Contact us immediately at Contact Us to request a cancellation.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at: Contact Us